MY CYBERWALL PRIVACY POLICY

Introduction

My Cyberwall is a unique website offering educational and other information and services for children. The safety and privacy of user’s information is of the utmost importance.

My Cyberwall site has been designed to protect user’s information, whilst at the same time optimising the available functionality.

This policy has been developed in accordance with the statutory provisions applicable, in the laws of the Republic of South Africa.

What does Cyberwall’s Privacy Policy cover?

Cyberwall’s Privacy Policy describes how personal information about users is handled, as well as the steps taken to secure user information.

Users must consent to their personal information being used by Cyberwall Pty Ltd Registration No: 2016/194114/07 (“Cyberwall”) in the manner described in this policy before using the site, i.e., during the membership sign-up process . A user who does not give consent to the Terms of Use and Privacy Policy will be unable to use the site.

The Privacy Policy does not cover information that users supply to 3rd parties or linked sites, which Cyberwall does not own or manage. Cyberwall is not responsible for the information, content, terms of use or privacy policies of any linked sites that users might access when using My Cyberwall. When users follow a link to another site, Cyberwalls Terms of Use and Privacy Policy will no longer have effect. Users will be subject to the linked site’s Terms of Use and Privacy Policy instead.

How does Cyberwall gather information from users?

Personal information is gathered about users during the membership sign-up process.

This personal information includes user’s name, address and email address. Users are required to choose their own username and password.

Cyberwall does not allow children under the age of 18 to register on the site. The registration process must be completed by parents and/or the legal guardian(s) on behalf of any child under the age of 18. Therefore no personal information is collected about minors, apart from the parent or guardian identifying the following information about the child, namely that child’s  first name, last name, school and grade.

In the case of school licenses, consent is required and the registration process is completed by an appointed School Administrator, or other duly authorised official of the school, who takes responsibility on behalf of the school.  The School Administrator or duly authorised official aforesaid must therefore have the necessary written authority to so act and represent the school. 

Apart from schools, teachers are also subject to the Terms of Use and Privacy Policy.

If it comes to Cyberwall’s attention that a minor has used the site without parental or guardian consent, i.e. by falsifying information in the membership sign-up process, Cyberwall will take immediate steps to delete this information from Cyberwall’s records.

Cyberwall cannot be held responsible if, during the registration process, any school has failed to seek the prior parental or guardian consent to such registration.

Permission must be obtained from parents by schools to supply Cyberwall with parent email addresses or other personal information, in order to set up a parent account. Alternatively, schools must ask parents to contact Cyberwall directly to set up their accounts. Cyberwall will not be held responsible if consent to divulge personal information has not been obtained from parents and the school supplies Cyberwall with this information.

Users may on occasion be asked for personal information when they contact Cyberwall directly, for example, to request technical support.

Statistics which are created in the process of using the site may be used anonymously, from time to time, for advertising and marketing campaigns, without disclosing any user’s personal information.

If and when Cyberwall sends emails to users such as communication relating to their accounts, for marketing purposes, surveys, etc, any information that is submitted will be anonymously retained, for the purpose of improving its site and/or marketing.

Users can update or edit their information at any time by selecting the ‘My Account’ blue button once the user has logged in.

What does Cyberwall do with personal information?

The purpose of collecting personal information from users includes the following:

  • to confirm membership payment
  • to email confirmation that an account has been activated
  • to reset a password when requested by a user
  • to assist with queries and technical support
  • to contact a user in connection with any problems with the user’s account or conduct on the site
  • to email users information regarding the site and Cyberwall’s services, from time to time. In the case of a user not wanting to receive these mails, they will have the option to unsubscribe.

User information is never displayed publically. Cyberwall does not share any user registration information with any 3rd party, except if required by law (see below) or for operational reasons.

User’s personal information is not used for any purpose other than for the services connected to the My Cyberwall site, unless specifically authorised in writing by the user.

Schools, however, upon purchase of a membership, consent to their school name being used as a client of Cyberwall, for the purposes of marketing.

In addition to personal information, Cyberwall may collect anonymous information from time to time, in order to conduct research on user demographics, or for the purpose of improving marketing and services. This information does not identify any individual user. Anonymous information might be used in marketing or displayed on the site.
 

When would Cyberwall disclose Personal Information?

Cyberwall would only disclose a user’s personal information, in the following circumstances:

  • if required to do so by law (legally required disclosure),
  • if it believe a disclosure is necessary to protect our rights, for instance if it has good reason to believes that itsterms of use are being violated,
  • to prevent any security breach or potential harm to the safety of  Cyberwall, its users and the public.

In the case that Cyberwall is taken over or transferred to a new owner, user’s information would be transferred at that time. In this case, user infomation might be subject to a different privacy policy over which Cyberwall may have no control.

What about the security of personal information that has been collected?

Cyberwall takes the security of the site and all information collected very seriously. All reasonable steps to ensure unauthorised access, use of, destruction and disclosure of information have been taken.

Cyberwall has contracted the development of the site to development companies who have claimed they have the relevant expertise to build and maintain user data securely on the site. Cyberwall cannot be held responsible for any lack of competence or negligence or bad practises of the development company, which could result in data being leaked.

A user’s account is password protected so that only the user, Cyberwall employees, contractors (such as developers) and appointed school administrators have access to the information that was entered when registering. Users should therefore ensure that their password is kept safe and always remember to log out before leaving the site. This is to ensure that other people who might have access to the user’s computer cannot access their information.

When paying for membership on the My Cyberwall site, the payment gateway used requires sensitive information such as a credit card number. Common security practises used in e-commerce, such as encryption techniques are used to protect user information. The payment gateway is secured by a secure socket layer (SSL).

As the use of the internet can never be 100% secure, we cannot guarantee that a security breach will never occur and users are advised to protect their personal information at all times.  In the event of any security breach, Cyberwall will take all reasonable steps to rectify the situation.

What about changes to Cyberwall’s Privacy Policy?

As the internet is a dynamic and interactive tool, Cyberwall might need to change its privacy policy from time to time and reserves the right to do so, without notice. All material changes will be displayed on the site.  Cyberwall does however, encourage users to check for changes from time to time.

What if I have a question about the privacy policy that has not been covered here?

Users are welcome to contact Cyberwall at any time for answers to specific questions that it may have omitted. Please send an email with the query to: info@mycyberwall.co.za